Ticketmatic works on Android devices (minimal version 5.0) or iPhone devices (minimal iOS version 15.0).

Rooted or jailbroken devices are not supported.

Click on 'Didn't receive the code?' to have a new code sent to you. Check your spam folder. If you still can't find an e-mail with a login code, contact [email protected]

Either print your tickets or log in on another smartphone (you will need to access your e-mail to get your login code).

No, when you purchase tickets, the tickets are transferred to the app and stored locally. So as soon as you can see your tickets under 'My tickets', you no longer have to go online to be able to show your tickets.

Contact the venue for which you bought tickets.

Contact the venue for which you bought tickets (or check their website). Please don’t contact Ticketmatic as Ticketmatic is the ticketing software supplier and is not operationally involved in the tickets sales, so Ticketmatic cannot help you.

Check the instructions in the confirmation e-mail you received after you bought the tickets. If you cannot find this e-mail, contact the venue where the event takes place.

Yes it is. Ticketmatic never stores credit card information and works only with reputable payment service providers.

As a software supplier to venues, Ticketmatic does not own any of your data. It is the venue that controls your information, so check out the venue's privacy policy.

Send an email to [email protected] to request removal of your app account.