Support

frequently asked questions which devices are supported? ticketmatic works on android devices (minimal version 16 0) or iphone devices (minimal ios version 15 0) rooted or jailbroken devices are not supported i didn't receive a login code click on 'didn't receive the code?' to have a new code sent to you check your spam folder if you still can't find an e mail with a login code, contact info\@ticketmatic com what if my battery is (almost) dead? either print your tickets or log in on another smartphone (you will need to access your e mail to get your login code) do i have to be online to show my tickets at the entrance? no, when you purchase tickets, the tickets are transferred to the app and stored locally so as soon as you can see your tickets under 'my tickets', you no longer have to go online to be able to show your tickets how can i resell my tickets? contact the organization for which you bought tickets i have a question regarding an event contact the organization for which you bought tickets (or check their website) please don’t contact ticketmatic as ticketmatic is the ticketing software supplier and is not operationally involved in the tickets sales, so ticketmatic cannot help you i want to print my tickets check the instructions in the confirmation e mail you received after you bought the tickets if you cannot find this e mail, contact the organization where the event takes place is my credit card information secure? yes it is ticketmatic never stores credit card information and works only with reputable payment service providers what is the privacy policy? as a software supplier, ticketmatic does not own any of your data it is the venue that controls your information, so check out the venue's privacy policy how can i remove my account? the ticketmatic mobile app does not create a user account , you only provide your email address to view tickets you purchased from individual organizations (such as venues or event organizers) ticketmatic does not own, manage, or control this data your email address and ticket information are created and managed by the organizations where you purchased tickets ticketmatic does not control this data to have your email address or personal data removed contact each organization separately where you purchased tickets request them to delete your personal data from their systems ticketmatic cannot remove this data on your behalf, because the data belongs to and is controlled by the organizations