---
title: Adding a new order
slug: en/adding-a-new-order
docTags: 
createdAt: 2024-09-02T10:02:44.560Z
---

*How do I create an order in ticketmatic?*

***

Creating an order consists of five steps. The system will automatically guide you through all settings step by step.

# 1. Create a new order

Click the green **New order** button at the top right.

# 2. Add tickets, products or bundles

Click on **add tickets**. (You can also choose **add products** or **add bundles** if desired):

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Choose the correct event. If it's a seated event, the seating chart will appear, and you can select specific seats directly. After choosing your seats, click **Close** to continue.

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You can also use the **Add best available seats** option. Here, you simply select the price type and section, and enter the number of tickets. Then click **Save**. The best available seats will be assigned automatically and added to your order.

The selected seats will now appear in the order:

![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/9DN0XIOoHhMfnvHFvQ3Yn_image.png)

# 3. Add the customer

Go to **Add customer**

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and look up the customer by entering their **email address**. If the customer has already ordered with you before, their details will appear and you can click to add them to the order.

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If the customer is not known yet, select **create new contact** and enter their information.

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# 4. Add a payment and delivery scenario

Click on **Choose delivery and payment scenario**

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Make your selection and click **Apply**

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If the payment is made directly at the box office, add it immediately via the designated button.

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If a deferred payment scenario is selected, the customer will receive an email with payment instructions once the order is confirmed.

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:::

# 5. Confirm the order

Click **Confirm** at the top right to finalize the order. If the tickets have already been paid, they can be printed immediately. For deferred payments with e-tickets, the tickets will be sent automatically by email after payment.