---
title: FAQ
slug: en/faq
icon: {"faIcon":"fa-solid fa-question"}
createdAt: 2024-05-15T08:29:24.118Z
---

Here you'll find frequently asked questions, grouped by topic.

## Contacts

[How do you send a selection to an external email tool?](docId\:NIaorr6N0PsqVGS2maT_l)

[Which fields can I include when importing contacts?](docId\:Zn-ii6v-DRKL1Iy-lqm7U) 

## Events

[How to set up a 1 + 1 promotion in ticketmatic?](docId:-KUTkQuZnYZL7SRWg8txE) 

[How to sell a group ticket in ticketmatic?](docId\:uAP1_vcCiK6VYUBEFscUF) 

[How to give external users access to the sales dashboard?](docId\:RszhnQBQjYqGr5SKbJvqh) 

[How can I assign mobility codes to ticket buyers?](docId:42seXfNsr7PMmFe76ulSu) 

[What to do during peak sales?](docId\:x66TrSwGm8_Lgdeam6Snh) 

## Orders

[Can you forward Smart Secure Tickets?](docId\:OO5vEtuHxauzqMs4jy9lx)

[I can’t find a (paid) order in ticketmatic](docId\:CjkxSk7TxWo9pRuTgNpcX) 

[When does Mollie automatically refund a bank transfer?](docId\:sMLbtge1EEtTZ87HmdVRN) 

[What does the delivery status Delivery started mean?](docId:2rEP_BhniuTNeodQiqygH) 

[How do I take over an unconfirmed order?](docId\:BLQeM9jmtlI9vr6gtKjqm)

[How to automatically send tickets after modifying an order with an additional payment?](docId\:FFnDpGhW4kIAxYi7Ygsfb) 

[Why do some customers not receive their tickets by email?](docId\:mwWP9Nb16pCetUtzBzWSx) 

## Settings

[What is the quick sales?](docId\:zrA7A3BAFnTLfVsfHQPLx) 

[Is a Wi-Fi or mobile internet connection required for scanning?](docId\:xqKk3uP_e8kFOHbPb2g7J) 

[How can I check if my scanner is connected to the internet?](docId\:qJYCgvD3uov0I7VSTKGqq) 

[How do I enable 2FA for my Ticketmatic user?](docId\:YJ04o0mVA7mpaJHmajfCn) 

[Which browsers are supported by Ticketmatic?](docId\:HVhaQ8h1ZwXFINd4QMrO-)

## E-mailmarketing

[Can I also send email campaigns to last-minute buyers?](docId\:fS6cCwi3t1a5NxoeYF1A1)

[Why is an email address blocked and how do you unblock it (whitelist it)?](docId\:Qcr6F9WMkgQYk_H4BZfzu) 

## Ticketmatic app

[Why are tickets not visible in the App?](docId\:T47vZu9QmJhwngoW_GKBu) 

[What are Secure Smart Tickets?](docId\:LVtjial9oQyZRzTm-m_M6) 

[When does the barcode become visible for Secure Smart Tickets?](docId\:R8vwXxFd7wE7kI1d7Zfw6) 

[Does a user need to have the app installed before they can buy tickets for a Secure Smart event?](docId\:d6gkCjH9SbZ5qx7qp6zKo) 

## Rapportage & analyse

[How do I configure user tracking?](docId\:Py6flW8p1yde7etofrTkC) 

***

**Tip**: you can always rewatch one of [our webinars](https://app.livestorm.co/ticketmatic).