---
title: Getting started with the Ticketmatic scanning app
slug: en/getting-started-with-the-ticketmatic-scanning-app
createdAt: 2024-08-22T14:12:22.208Z
---

How can I use the Ticketmatic scanning app?

***

# Creating a scan user

The scan user gets a specific access level for scanning. This access level ensures that the user can only log in to the scanning app.
​
Add a new user via **Settings** --> **Users.**

Then click on **Add user** at the top right to add the scan user with the following settings:

- Email address: email address specifically for the scanner.
  e.g. *[scanning@ticketmatic.com](mailto\:scanning@ticketmatic.com)*
- Access level: **Custom --> Scanning --> User.** The other access levels are set to *No access*.

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Finally, confirm with **Send email**, after which you need to confirm the received email.

:::hint{type="warning"}
If you used a fictitious email address, let us know so we can manually confirm the email. However, we do not recommend this because if the password is lost, it cannot be reset.
:::

# Download Ticketmatic scanning app

## 1 - Via Google Play Store

You can find the Ticketmatic scanning app in the **Google Play Store for Android** or directly via the link below:
​[https://play.google.com/store/apps/details?id=com.ticketmatic.scanning](https://play.google.com/store/apps/details?id=com.ticketmatic.scanning)

If **no Google Play Store** is available on the device, you can download the scanning app by following these steps.

## 2 - Via the browser

If the Google Play Store is not present on the scanner, you will need to install the latest version via the browser.

On the scanner's home screen, click on the menu icon (white circle) at the bottom.

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In the menu, open the browser, which you can recognize by a globe icon.

In the browser's address bar, enter the following URL: [ticketmatic.com/scan](https://ticketmatic.com/scan)

You will then automatically be redirected to the Ticketmatic page. On this page, scroll all the way down to the **Scanner software** section.

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To download the latest version, click on **here**.

You will then receive a prompt to download the file. Click **Download** to install the latest version.

Next, open the downloaded file via the notification at the bottom or from the downloads at the top.

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The installation will then begin, and within a few seconds you can open the app and/or find it in the scanner's menu.

# Logging into the app

Open the scanning app and enter the login details:

- **Username**
  The email address of the scan user, e.g. [s](mailto\:scanner@ticketmatic.com)[canning@ticketmatic.com](mailto\:scanning@ticketmatic.com)
- **Password**
  The password you set after confirming the scan user
- **Scanner name**:
  A clear description or specific name of the scanner. This way, you can track in the logs which scanner scanned which tickets.
  E.g. *Scanner 2 - Left entrance*

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***

## Scanner software

### Latest version

If your Android device does not have access to Google's Play Store and there is no auto update available, the latest software can be found here: [Version 7.1](https://downloads-ticketmatic-com.s3.eu-west-1.amazonaws.com/scanclient/ticketmaticscanning71.apk)

### Older versions

- [Version 6.0](https://s3-eu-west-1.amazonaws.com/downloads-ticketmatic-com/scanclient/ticketmaticscanning60.apk)
- [Version 5.3](https://s3-eu-west-1.amazonaws.com/downloads-ticketmatic-com/scanclient/ticketmaticscanning53.apk)
- [Version 3.7](https://s3-eu-west-1.amazonaws.com/downloads-ticketmatic-com/scanclient/ticketmaticscanning37.apk)
- [Version 1.3](https://s3-eu-west-1.amazonaws.com/downloads-ticketmatic-com/scanclient/com.ticketmatic.scanning-1.3-181271028-production-release.apk)