---
title: Installing the Print Client
slug: en/installing-the-print-client
createdAt: 2024-09-02T09:21:40.164Z
---

*How do I install the print client?*

***

Ticketmatic offers a native print client to speed up the printing of tickets.

You can check if you have the print client installed by going to **Settings** **--> Printers**.

## Installation

The print client consists of two components:

- A small helper application that communicates with printers
- A browser extension that connects the Ticketmatic app to the helper application

Both components need to be installed separately.

## Installing the helper application

Use one of the installation guides below to install the helper application, depending on your operating system:

### [Installation instructions for Windows](https://docs.ticketmatic.com/ref/windows)

The Windows version should be Windows 7 or above (8, 8.1, 10 or 11)

1\. Download the Printclient: [Download Printclient for Windows](https://downloads.ticketmatic.com/printclient/versions/11/printclient-installer.exe)

2\. Open the file. Double-click the downloaded file (**printclient-installer.exe**)

3\. Proceed with installation. Installation will begin automatically. In the following window that appears, click Yes.

4\. All done!

The printclient helper should now be installed and will be started automatically when needed.

### I[nstallation instructions for macOS](https://docs.ticketmatic.com/ref/macos)

1\. Download the Printclient: [Download Printclient for macOS](https://downloads.ticketmatic.com/printclient/versions/11/printclient-installer.pkg)

2\. Open the file. Double-click the downloaded file (**printclient-installer.pkg**)

3\. Proceed with installation. Run through the installation wizard.

4\. All done!

The printclient helper should now be installed and will be started automatically when needed. 

## Installing the browser extension

The browser extension is available for Google Chrome and Mozilla Firefox. You must use one of these browsers to be able to use the print client.

### Installing the print client extension in Google Chrome

Visit the Chrome Web Store to install the extension:

[Ticketmatic extension on the Chrome Web Store](https://chromewebstore.google.com/detail/ticketmatic-extension/bkljcmcgifdhniodmobffnokhmbenbhn)

Click the "Add to Chrome" button to install the extension. You may need to restart your browser afterwards.

(click [here](https://chromewebstore.google.com/detail/ticketmatic/gcopjigkafpedmglopheaiigjfmpemac) for the older version of the extension)

### Installing the print client extension in Mozilla Firefox

Visit Mozilla Addons to install the extension:

[Ticketmatic on Mozilla Addons](https://addons.mozilla.org/en-GB/firefox/addon/ticketmatic/)

Click the "Add to Firefox" button to install the extension.

You may need to restart your browser afterwards.

## Test the print client

Once the helper application and the browser extension are installed, restart your browser and go to **Settings** **-->** **Printers**. The print client should be detected and a list of printers should appear.

## Managed deployments

The print client installer can be run in silent mode (for example for managed Intune deployments) with the /S flag.

Only one installation of the print client helper application is needed for all users. The browser extension will locate the helper via registry keys (these are usually added by the installer):

- Google Chrome: `Software\Google\Chrome\NativeMessagingHosts\com.ticketmatic.printclient` or `Software\WOW6432Node\Google\Chrome\NativeMessagingHosts\com.ticketmatic.printclient` ([more info](https://developer.chrome.com/docs/apps/nativeMessaging?hl=nl#native-messaging-host-location)).
- Mozilla Firefox: Software\Mozilla\NativeMessagingHosts\com.ticketmatic.printclient ([more info](https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Native_manifests#manifest_location)).

No additional permissions are needed: the print client helper writes its data files in a user directory.

## Provisioning the extension

Each user must have the print client extension active in their browser.

## Google Chrome

Google Chrome has a mechanism to centrally provision extensions, called:

:::BlockQuote
ExtensionInstallForcelist
:::

More information: [dev.chromium.org/administrators/policy-list-3#ExtensionInstallForcelist.](https://dev.chromium.org/administrators/policy-list-3#ExtensionInstallForcelist.)

**Mozilla Firefox**

Information about provisioning extensions for Mozilla Firefox can be found [here](https://extensionworkshop.com/documentation/enterprise/).