---
title: Managing locked tickets
slug: en/managing-locked-tickets
docTags: 
createdAt: 2024-01-08T13:21:18.133Z
---

*How do I manage locked tickets in an event?*

***

In ticketmatic you can **lock** and **release** tickets, giving you full flexibility to adjust the number of available tickets and increase or decrease venue capacity.

You configure these locks in the **seating plan**. For unnumbered events this is managed via the **ticket settings**.

You have 2 types of blockings:

- **Blocked:** These tickets are not available for online sales but can still be sold at the box office. They are still counted towards the venue capacity.
- **Unavailable:** These tickets are completely excluded from sales, both online and at the box office. They are not counted towards the venue capacity.

# Events with a seating plan

Within the event, go to the **Seating plan** tab.

::Image[]{src="https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/qhSemvnfvfNgFo3qGVWcQ_image.png" size="58" width="619" height="107" position="center" showCaption="false"}

You will see an overview showing the number of available, sold and locked tickets.

To block or unblock additional seats, click **Seat actions --> Lock seats** or **Unlock seats**.

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If you want to lock seats, first choose the appropriate lock type (more information about creating lock types can be found in [Events](docId\:knGY6R5cPedK8-f95HCUT)).

Next, brush over the seats you wish to hold and confirm by clicking **Finish** to save your changes.

:::hint{type="info"}
You can increase or decrease the brush size in the top-right corner.
:::

Unlocking seats works in the same way: brush over the seats whose lock you want to remove.

# Events without a seating plan

Open the event and go to **Tickets**.

![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/dE5AiG7-SFzViOW86-KkK_schermafbeelding-2025-07-18-om-151054.png)

Then click the pencil icon to edit the current quota.

At the bottom you can adjust the number of **unavailable** and/or **locked** tickets.

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:::hint{type="info"}
Tickets marked **locked** can still be sold at the box office, whereas **unavailable** tickets cannot.
:::

::Image[]{src="https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/e000zGcettI1sieMQ1Ipm_schermafbeelding-2024-10-14-om-142656.png" size="68" width="1194" height="1312" position="center" showCaption="false"}