--- title: Managing users slug: en/managing-users docTags: createdAt: 2024-08-13T06:48:37.506Z --- *How do I add new users and what access rights can I assign to them?* *** # Adding users You can add new users by clicking on **Settings** --> **Users.** :::hint{type="info"} ![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/6gQqa3_IScix5iazNK7Sx-20260408-070647.png) Don’t see **Users** in the dropdown? Then you do not have the rights to add users. Please contact your account administrator or support. ::: Next, click the **Add user** button. ![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/NmAner6G4Rrb37ao-vJ0X-20260408-071013.png) In the next screen, you will define the email address and the access level. ::Image[]{src="https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/EXQm4-c-PLeiSQqpdDs_V_image.png" size="56" width="530" height="298" position="center" darkWidth="530" darkHeight="298" showCaption="false"} After that, the new user will receive an invitation to access the account. :::hint{type="info"} If the email address is already known as a Ticketmatic user, the user will receive an invitation to gain access and will need to log in. For a new user, they will first need to set up their name and login details. Once the user is active, the invitation link will no longer work. From that moment, the user can log in via [https://apps.ticketmatic.com/](https://apps.ticketmatic.com/). ::: # Password policy Ticketmatic requires each user to use a strong password. Ticketmatic will score each password using following rules: - a lower case character a-z is 1 point - a digit or upper case character is 2 points - a symbol is 3 points :::hint{type="warning"} A password should at least get a score of 16 to be considered strong. ::: # Assigning access levels to users Below is an overview of all available access levels. :::ExpandableHeading ### System administrator Profile intented for ticketmatic employees. ::: :::ExpandableHeading ### Account administrator Administrator profile for the ticketing manager (and optionally their backup) who fully manages Ticketmatic within your organization. This profile provides full access to all account settings in Public, Orders, Events, and Settings. ::: :::ExpandableHeading ### Boxoffice administrator (ticketing manager) Profile intended for the ticketing manager / front desk employee (and potentially their backup) with much more limited configuration rights than the account administrator. As soon as this person is involved in the configuration, it is recommended to choose an account administrator profile. This profile allows you to manage the most important basic functions regarding the sale and management of events: - View, add, and modify contacts. - View, add, and modify orders. - View, add, and modify events. - Configure pricing settings. - Scan tickets with the app. - View and add emailcampaigns. ::: :::ExpandableHeading ### Boxoffice worker (staff) Profile intended for a ticketing agent / front desk manager whose main tasks consist of ticket sales, order management, and contact management. No configuration actions are possible with this profile. However, the employee can: - View, add, and modify contacts. - View, add, and modify orders. - View events. - Scan tickets with the app. - View and add email campaigns. ::: :::ExpandableHeading ### Box office limited worker Profile for someone who works in the ticketing system only sporadically and can only perform basic selling tasks with limited rights, such as a temporary employee, intern, or someone who helps out occasionally. The employee can: - View, add, and modify contacts, with these restrictions: - Cannot export lists. - Customer statistics are not visible. - View, add, and modify orders, with these restrictions: - Cannot sell price types in the VIP or Free categories. - Cannot perform refunds. - Only fully paid orders can be printed. - Cannot modify delivered orders. - Cannot download and/or export reports. - Sales statistics are not visible. - View events. - Scan tickets with the app. ::: :::ExpandableHeading ### Designer Profile intended for, for example, a communications officer with knowledge of HTML and CSS who can customize the layout of various templates, but is not involved in sales or event management. This profile provides access to view, design and modify all settings within the “Communication and Design” menu: - Ticketlayouts - Web sales skins (online sales) - Documents - Email templates (service emails and order emails) - Resource management (assets like images and fonts) ::: :::ExpandableHeading ### External sales Profile intended for external users (production houses, promoters, or other partners) acting as an external sales channel for specific events. The user can sell tickets and print fully paid orders. The user cannot modify or delete contacts, orders, events or payments and cannot scan tickets with the app. [More information on external sales](docId\:V6BRzhuyL9e48cAZWCy07) ::: :::ExpandableHeading ### External dashboard Profile intended for external users (booking agencies, producers, promoters, or other partners) with whom the sales status of specific events is shared. When they log in, they only see the sales dashboard for the events for which they have been specifically granted access. This user can view the current total status of sold, reserved, and blocked tickets in figures and graphs. The user cannot access personal data of orders of ticket holders and cannot scan tickets with the app. **[More information on the sales dashboard](https://docs.ticketmatic.com/en/sales-dashboard)** ::: :::ExpandableHeading ### Custom This allows you to configure access rights yourself by selecting the allowed options for email campaigns, contact management, sales management, access control, account management and the management of templates for documents, tickets, and emails. ::Image[]{src="https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/6fTQK9ec0x4agjAnhpZif-20260420-104121.png" size="80" width="550" height="555" position="center" darkWidth="550" darkHeight="555" showCaption="false"} ::: # Deleting users Deleting users that are no longer needed protects your system against unauthorized access to your data. You can delete users via** Settings > Accounts > Users**. Check the box next to the name of the user(s) you want to delete and click the 'Delete' button in the top right corner.