---
title: Payment scenarios with deferred payments
slug: en/payment-scenarios-with-deferred-payments
docTags: 
createdAt: 2024-08-12T13:39:06.474Z
---

*What deadlines can I set in payment scenarios for deferred payments?*

***

For payment scenarios where the customer does not need to pay immediately, you can set various deadlines to automatically manage the process of deferred payments.

The available deadlines are:

- **Overdue**: The moment when the order is marked as overdue. You can set up a **reminder email** to be sent to the customer at this point.
- **Expiration**: The moment when the payment definitively expires. Here, you can set up a **cancellation email** to be sent to the customer.
- **Grace period**: The period after which the order is actually deleted. You can set this to happen a few days after the expiration date, giving the customer some extra time to pay.

# Setting deadlines per payment scenario

You can configure the deadlines for payment scenarios via **Settings -> Payment scenarios**. Then select the payment scenario you want to modify.

To be able to set deadlines for a payment scenario, it must be one of the following **types**:

- **Mollie bank transfer (overflow)**:
  Only available if payment processing is done via the payment provider Mollie.
- **Normal bank transfer (deferred)**:
  Transfer where the customer has to deposit the amount into a separate and specific account.
- **Deferred online payment**:
  After confirming the order, the customer receives an email with a payment link to pay online.
- **Deferred other**:
  Payment will be settled after order confirmation via the box office.

![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/IDAS9Ufw-iao6dnMGwJVk_schermafbeelding-2024-10-16-om-142535.png)

After selecting the type of payment scenario, you can set the various deadlines:

- **Payment instructions**: The email sent to the customer after confirming the order.
- **Automatically mark orders as overdue**: Set after how many days the order will be marked as overdue, after which a reminder email can be sent to the customer (optional). This period starts from order confirmation.
- **Automatically expire orders**: Set after how many days the order will expire and a cancellation email can be sent to the customer (optional). This period also starts from order confirmation.
- **Grace period**: Set after how many days the order will actually be deleted. This starts counting from the expiration date. Don’t forget to check the **Delete on expiration** option.

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# Manually adjusting the deadlines in an order

You can find the deadlines applicable to an order on the right side of the order details.

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If you want to adjust these deadlines, go to **Actions --> Change overdue and expiration dates.**

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Then you can enter the new deadlines.

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:::hint{type="danger"}
The deadlines for a **Mollie bank transfer** can no longer be adjusted. If you want to give the customer more time to pay, you can only do so by canceling the outstanding payment request and creating a new request/transfer.

It is important to inform the customer that the **structured message** has changed and that they should only use the instructions from the most recently received email to make the payment.
:::