---
title: Requesting Required Contact Details in the Sales Process
slug: en/requesting-required-contact-details-in-the-sales-process
createdAt: 2024-05-07T14:40:27.661Z
---

*Which contact details are required during the purchase process?*

***

## Salutation, Birthdate, and Phone Number

The fields for *salutation*, *birthdate*, and *phone number* can be made mandatory during the online ordering process. However, this only applies to **new visitors** who have not entered their details before.

If you are using ticketmatic’s flow links directly, please contact our support team to request making certain fields mandatory.

:::hint{type="info"}
If your sales links were created by a web developer, it is the developer’s responsibility to make these fields mandatory.

- More information for developers can be found in the *Widget Parameter Reference*.
:::

If you are using ticketmatic’s flow links directly, please contact our support team to request making certain fields mandatory.

## Physical Address

For certain delivery scenarios, such as postal shipping, it may be necessary to have the buyer’s **physical address**. When this specific delivery scenario is chosen during the online ordering process and the buyer’s physical address is not yet known, the buyer will be prompted to provide this information.

The physical address is initially mandatory for all delivery scenarios and can be adjusted per scenario as needed.

To configure this, go to **Settings - Delivery Scenarios - Open the desired delivery scenario**

![](https://api.archbee.com/api/optimize/tnY7Mf55_e2QgPQDb0pv7-_PlYOCSBM9P4YouBX_OkL-20250805-133900.png)