---
title: Through the eyes of the customer: profile and history in the App
slug: en/through-the-eyes-of-the-customer-profile-and-history-in-the-app
createdAt: 2025-11-13T13:30:03.777Z
---

*In the ticketmatic App, customers can not only manage their **contact details**, but also view their **active tickets**, **event history**, and **orders**. This provides them with a complete overview of their purchases and personal information at any time.*

***

# Navigating the app

### Logging in

The customer opens the App and logs in using their email adress.

### My events 

The client sees tickets for upcoming performances in chronological order.

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### My organizations

The client sees all organizations that have the customer's email adress on file. The customer can manage which organizations appear here via Settings (the gear icon in the top on the right corner).

### Menu of the organization

Selects the desired the organization logo and opens the menu using the **hamburger icon** in the top-right corner (a few horizontal lines). From there, the customer can access several sections:

- **Wallet**

Under Wallet, visitors will find an overview of their active tickets. Here, tickets can be viewed and, if needed, forwarded.

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- **Event history**

In Event history, visitors see an overview of past events for which tickets were purchased or received. This makes it easy to look up which events they previously attended.

- **Orders**

Under Orders, visitors can view specific orders, including the associated tickets. This ensures continuous access to purchase details and ticket information. If PDF downloads have been enabled in the delivery settings, customers can access those here. 

- **Profile**

Under Profile, visitors can view and edit their contact details. This ensures you always have up-to-date information.

Both in the Ticket Shop and in the ticketmatic App, certain buyer information may be requested, such as email address, phone number, first name, or last name.

**Want to add additional contact fields?**

If you would like to make additional fields available, such as:

- Address
- Salutation
- Date of birth
- Opt-ins
- Other custom contact fields

Please contact **[support@ticketmatic.com](mailto\:support@ticketmatic.com)**.

### Logging out

Customers can log out of the app using the gear icon in the top right corner.