---
title: To look up voucher details
slug: en/to-look-up-voucher-details
createdAt: 2024-10-14T12:41:40.822Z
---

*How can I view the validity and history of a voucher code?*

***

When a customer provides a voucher code — for example, from a credit voucher — you have the option to look up its details and usage history.

## Voucher code is known

If the voucher code is known, go to **Orders → Actions → Show voucher info**

Enter the voucher code and click **Search**.

![Enter voucher code to search](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/jYc7cuGFn73iGyObhWwml_image.png)

On the screen, you’ll see the order the voucher belongs to, the (original) value of the **payment voucher**, and whether it has already been (partially) redeemed.
If the voucher has been (partially) redeemed, the overview will show which orders it was used for.

For a **price type voucher**, the display shows how many times it has already been used and how many uses remain. You can also directly access the orders where the voucher code was applied.

![Voucher usage overview](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/ruFD1eTTEekdecn0BjxT8_image.png)

## Voucher code is unknown

If the voucher code is unknown, you can use the **product** filter in **Orders** to filter for the relevant voucher.
You can also enter the customer's details in the search field.

![Filter by product and customer](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/i9cFxCFgxZW7isUiMWDfi_image.png)

Open the customer’s order. Select the voucher in the order and go to **Actions → Show voucher info**

![Access voucher info from order](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/r-mD3pYO1c3trAVk_JQ5-_image.png)

## Deactivating a price type voucher

When looking up a price type voucher, you can also view and **edit** its **status** and **expiration date**.
Here, you can also choose to deactivate the voucher — it will then no longer be valid for use.

![Deactivate price type voucher](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/hIyyayo3sM6CJUBIRctDj_schermafbeelding-2024-10-31-om-154910.png)

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