---
title: Viewing ticket history
slug: en/viewing-ticket-history
docTags: 
createdAt: 2024-08-12T13:30:21.377Z
---

*How can I see what happened with a ticket?*

***

In ticketmatic, you can view the history of a specific ticket or seat. This can be done either from the seating plan of a performance or directly from the order.

## Viewing ticket history from the seating plan

Go to the event’s **seating plan** and click on the seat for which you want to view the history.

::Image[]{src="https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/3a6564zg7fDTzdIi5sACv_image.png" size="72" width="389" height="263" position="center" darkWidth="389" darkHeight="263" showCaption="false"}

The ticket history for that seat will then be displayed.

![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/YXrY_GAW0QstwcZ39RlUt_image.png)

## Viewing ticket history from an order

For **sold** seats, first open the relevant order. Then select the ticket and use ***Actions*** to open its history.

![](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/fz3vp7epcCDIXfLYoZoVB_image.png)

The following actions may appear in the ticket history:

- Adding, removing or moving
- Transferring to another order via order split
- Updating the price type
- Editing the ticket holder
- Scanning the ticket
- Delivering/Downloading the ticket
- Resetting the barcode



![icons](https://api.archbee.com/api/optimize/zGnEynQy6cgPdn1J1kZsn/n-e1-3yxw_zyuFuJcJ4Oc_schermaafbeelding-2026-06-02-om-114443.jpg "icons")

Sometimes you see **icons with green or orange envelopes** in an order:

These icons appear when changes were being made to a few tickets in the order and not all tickets have been deliverd by e-mail yet. On the right, under Payment & delivery - Delivery status, you will see the message 'Changed after delivery'.

- the green envelope means that an order e-mail was delivered for this ticket
- the orange envelope means that an order e-mail has not yet been delivered for this ticket.

If all tickets in the order have of have not been delivered, you will not see these icons.