--- title: What to do if you can no longer print? slug: en/what-to-do-if-you-can-no-longer-print createdAt: 2025-06-23T12:22:36.169Z --- Are you having issues printing tickets via ticketmatic? Follow the steps below to resolve the problem. ## 1. Is your printer still working properly? First, check if you can **download the ticket as a PDF** and then print it. - **Does it work?** Then your printer is functioning correctly, and the issue is likely with the connection to the ticketmatic Printclient. - **Does it not work?** Then there may be a problem with your printer settings. In that case, contact your printer’s support service. ## 2. Check if the Printclient is properly installed ticketmatic uses a Printclient extension in Google Chrome or Mozilla Firefox to automatically print tickets. - **Check if you have the latest extension** - See [Installing the Print Client](docId\:vptouX6bOCSArVn9vnWNV) for the link to the ticketmatic extension. - **Restart your browser** - Sometimes you need to completely close and restart your browser to activate the extension properly. - **Note:** - The old and new versions of the extension must **not** be installed at the same time. ## 3. Check the Printclient in ticketmatic Go to **Settings > Printers** in ticketmatic and check if the Printclient is functioning correctly. - Do you see an error message? Then you need to reset it. Follow the steps under [Resetting the Print Client](docId\:FFBaU4j103Z53R3sMm_dA). ## 4. Check print settings Are your tickets printing but the layout or positioning is incorrect? Then your printer parameters may be misconfigured. See how to check and adjust them here: [Setting Printer Parameters](docId\:psUXru0yKO2w3C7u0V3rx) ## 5. Still having issues? If you are unable to resolve the issue using the steps above, please contact us at [support@ticketmatic.com](mailto\:support@ticketmatic.com) and include as much of the information below as possible: **System information at the counter:** - Browser version (e.g. Chrome 146) - Operating system (e.g. Windows 11) **Diagnostic information **(at the time of the issue): - Go to: **Settings > Printers > Show troubleshooting information** - Click **“Copy to clipboard”** - Paste this information into your email to us