---
title: Worldline Ogone (version 2025)
slug: en/worldline-ogone-version-2025
docTags: 
createdAt: 2025-09-04T10:22:12.784Z
---

Ticketmatic supports the new version of Worldline Ogone e-commerce. Below you can read how the payment method works and which options are available in your Ticketmatic account. 

## 1. Customer screen

- Customers see a **modern and user-friendly payment screen**. 
- The payment steps are clear and intuitive. 

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## 2. Credit card payments

- Each credit card is offered as a **separate payment method**: 
  - **VISA** 
  - **MasterCard**
- The customer is redirected straight to the correct **Ogone payment page**.

::Image[]{src="https://api.archbee.com/api/optimize/tq3CuPLeKI8oM8-VrCyyp-HhrSvOYNJ8Q89TfvTy3AF-20250904-084537.png" size="50" width="996" height="748" position="center" showCaption="false"}

## 3. Refunds

- **Automatic refunds** are possible directly from the order in **Ticketmatic**.
- Procedure: see the article [Refunding tickets](docId\:uJZL4PFkpzCjY9ubP-Igl) 
- If desired, you can also choose a **manual refund**.



- Refunds are only available for **online payments via Ogone**. Box office orders use the standard refund screen.

## 4. Transaction Logs

- Available for users with the **Account Administrator** role.
- You can find this under:
   **Settings > Plugins > Wordline plugin > Transaction Logs**.

::Image[]{src="https://api.archbee.com/api/optimize/tq3CuPLeKI8oM8-VrCyyp-uXEAqB2e7GOeXhePfhK3T-20250904-084516.png" size="26" width="582" height="510" position="center" showCaption="false"}

::Image[]{src="https://api.archbee.com/api/optimize/tq3CuPLeKI8oM8-VrCyyp-LWouzjuwbb4WhveyMfKxP-20250904-084904.png" size="68" width="804" height="200" position="center" showCaption="false"}

- Here you can track the status of each transaction (paid, pending, refunded, ...)

## 5. Partial payments with culture vouchers

- It is possible to make **partial payments** using culture vouchers.
- Conditions:
  1. Activate the culture vouchers in your own Worldline Ogone account.
  2. Contact **[support@ticketmatic.com](mailto\:support@ticketmatic.com)**  to configure this in your Ticketmatic account.