---
title: Box office printing
slug: ref/box-office-printing
docTags: 
createdAt: 2023-12-06T13:57:08.936Z
---

Ticketmatic provides a native printclient to speed up ticket printing.

You can see if you have the printclient installed by going to Settings -> Printers.

::Image[]{src="https://www.ticketmatic.com/docs/tickets/selling_tickets/boxofficeprinting/printclienticon.png" size="12" width="86" height="114" position="flex-start" alt="Printers" showCaption="false"}

If you have the printclient installed and it's running you will see the following:

![Detected](https://www.ticketmatic.com/docs/tickets/selling_tickets/boxofficeprinting/printclientweb.png "Detected")

To test the printclient, go to an existing order and press the "Print tickets" button.

If you don't have the printclient helper and extension installed you will see the following:

![Not detected](https://www.ticketmatic.com/docs/tickets/selling_tickets/boxofficeprinting/printclientnotfound.png "Not detected")

If that's the case you will need to install the printclient.

# Installation

The printclient consists of two parts:

- A small helper application, that talks to printers
- A browser extension, which connects the Ticketmatic app to the helper application

Both need to be installed separately.

## Installing the helper application

Use one of the following installation instructions to install the helper application, depending on the operating system you use:

- [Installation instructions for Windows](docId:8GGHzQBjWnmH_dKSJZN_j)
- [Installation instructions for macOS](docId\:xCHNY_ckDKo6eq2YPS3pW)

## Installing the browser extension

The browser extension is available for Google Chrome and Mozilla Firefox. You'll need to use one of these browsers to be able to use the printclient.

:::ExpandableHeading{isOpen="true"}
### Printclient extension installation on Google Chrome

Visit the Chrome Web Store to install the extension:

[Ticketmatic extension on Chrome Web Store](https://chromewebstore.google.com/detail/ticketmatic-extension/bkljcmcgifdhniodmobffnokhmbenbhn) 

Press the "Add to Chrome" button to install the extension. It might be necessary to restart your browser afterwards.

(click [here](https://chrome.google.com/webstore/detail/ticketmatic/gcopjigkafpedmglopheaiigjfmpemac) for the older version of the extension)
:::

:::ExpandableHeading
### Printclient extension installation on Mozilla Firefox

Visit the Mozilla Addons to install the extension:

[Ticketmatic on Mozilla Addons](https://addons.mozilla.org/en-GB/firefox/addon/ticketmatic/)

Press the "Add to Firefox" button to install the extension.

It might be needed to restart your browser afterwards.
:::

## Test the printclient

Once the helper application and a browser extension have been installed, please restart your browser and go to Settings -> Printers. The printclient should be detected and a list of printers should be shown.

# Managed deployments

Extra instructions are available for automated provisioning of the printclient:

## Printclient helper provisioning

Only one installation of the printclient helper is needed, for all users. The browser extension will find the helper using registry keys (these are usually added by the installer):

- Google Chrome: `Software\Google\Chrome\NativeMessagingHosts\com.ticketmatic.printclient` or `Software\WOW6432Node\Google\Chrome\NativeMessagingHosts\com.ticketmatic.printclient` [(more information)](https://developer.chrome.com/apps/nativeMessaging#native-messaging-host-location).
- Mozilla Firefox: `Software\Mozilla\NativeMessagingHosts\com.ticketmatic.printclient` [(more information)](https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Native_manifests#Manifest_location).

No additional permissions are needed: the printclient helper will write its data files into a user directory.

## Extension provisioning

Each user will need the printclient extension active in his/her browser.

### Google Chrome

Google chrome has a mechanism to provision extensions centrally named `ExtensionInstallForcelist`.

More information: [http://dev.chromium.org/administrators/policy-list-3#ExtensionInstallForcelist](http://dev.chromium.org/administrators/policy-list-3#ExtensionInstallForcelist).

### Mozilla Firefox

Information on provisioning extensions for Mozilla Firefox can be found [here](https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Alternative_distribution_options/Add-ons_in_the_enterprise).