To look up voucher details

How can I view the validity and history of a voucher code?

When a customer provides a voucher code — for example, from a credit voucher — you have the option to look up its details and usage history.

If the voucher code is known, go to Orders → Actions → Show voucher info

Enter the voucher code and click Search.

On the screen, you’ll see the order the voucher belongs to, the (original) value of the payment voucher, and whether it has already been (partially) redeemed. If the voucher has been (partially) redeemed, the overview will show which orders it was used for.

For a price type voucher, the display shows how many times it has already been used and how many uses remain. You can also directly access the orders where the voucher code was applied.

If the voucher code is unknown, you can use the product filter in Orders to filter for the relevant voucher. You can also enter the customer's details in the search field.

Open the customer’s order. Select the voucher in the order and go to Actions → Show voucher info

When looking up a price type voucher, you can also view and edit its status and expiration date. Here, you can also choose to deactivate the voucher — it will then no longer be valid for use.