FAQ

Here you'll find frequently asked questions, grouped by topic.

How do you send a selection to an external email tool?

Which fields can I include when importing contacts?

How to set up a 1 + 1 promotion in ticketmatic?

How to sell a group ticket in ticketmatic?

How to give external users access to the sales dashboard?

How can I assign mobility codes to ticket buyers?

What to do during peak sales?

Can you forward Smart Secure Tickets?Can you forward Smart Secure Tickets?

I can’t find a (paid) order in ticketmatic

When does Mollie automatically refund a bank transfer?

What does the delivery status Delivery started mean?

How do I take over an unconfirmed order?

How to automatically send tickets after modifying an order with an additional payment?

Why do some customers not receive their tickets by email?

What is the quick sales?

Is a Wi-Fi or mobile internet connection required for scanning?

How can I check if my scanner is connected to the internet?

How do I enable 2FA for my Ticketmatic user?

Which browsers are supported by Ticketmatic?Which browsers are supported by Ticketmatic?

Can I also send email campaigns to last-minute buyers?

Why is an email address blocked and how do you unblock it (whitelist it)?

Why are tickets not visible in the App?

What are Secure Smart Tickets?

When does the barcode become visible for Secure Smart Tickets?

Does a user need to have the app installed before they can buy tickets for a Secure Smart event?

How do I configure user tracking?

Tip: you can always rewatch one of our webinars .