FAQ

here you'll find frequently asked questions, grouped by topic contacts how do you send a selection to an external email tool? docid\ niaorr6n0psqvgs2mat l which fields can i include when importing contacts? docid\ zn ii6v drkl1iy lqm7u events how to set up a 1 + 1 promotion in ticketmatic? docid kutkquznyzl7srwg8txe how to sell a group ticket in ticketmatic? docid\ uap1 vccik6vyubefscuf how to give external users access to the sales dashboard? docid\ rszhnqbqjyqgr5skbjvqh how can i assign mobility codes to ticket buyers? docid 42sexfnsr7pmmfe76ulsu what to do during peak sales? docid\ x66trswgm8 lgdeam6snh orders i can’t find a (paid) order in ticketmatic docid\ cjkxsk7txwo9prutgnpcx when does mollie automatically refund a bank transfer? docid\ smlbtge1eettz87hmdvrn what does the delivery status delivery started mean? docid 2rep bhniutneodqiqygh how to automatically send tickets after modifying an order with an additional payment? docid\ ffndpghw4kiaxyi7ygsfb why do some customers not receive their tickets by email? docid\ mwwp9nb16pcetutzbzwsx settings what is the quick sales? docid\ zra7a3bafntlfvsfhqplx is a wi fi or mobile internet connection required for scanning? docid\ xqkk3up e8kfohbpb2g7j how can i check if my scanner is connected to the internet? docid\ qjycgvd3uov0i7vstkgqq how do i enable 2fa for my ticketmatic user? docid\ yj04o0mva7mpajhmajfcn e mailmarketing can i also send email campaigns to last minute buyers? docid\ fs6ccwi3t1a5nxoeyf1a1 ticketmatic app why are tickets not visible in the app? docid\ t47vzu9qmjhwngow gkbu what are secure smart tickets? docid\ lvtjial9oqyzrztm m m6 when does the barcode become visible for secure smart tickets? docid\ r8vwxxfd7we7ki1d7zfw6 does a user need to have the app installed before they can buy tickets for a secure smart event? docid\ d6gkcjh9sbz5qx7qp6zko rapportage & analyse how do i configure user tracking? docid\ py6flw8p1yde7etofrtkc tip you can always rewatch one of our webinars