Why do some customers not receive their tickets by email?

sometimes, ticket emails (such as order confirmations) may not reach the ticket buyer this is understandably frustrating and can cause concern for your customers at ticketmatic, we do everything we can to ensure reliable email delivery we use postmark , a trusted email provider specialized in transactional emails all technical settings such as spf, dkim, and dmarc are correctly configured to ensure secure and compliant delivery however, some factors are beyond our direct control spam filters of email providers like gmail, outlook, skynet, scarlet, etc stricter security rules in certain email clients … what can you do to improve delivery? ask your ticket buyers to mark your sender address as safe for example “make sure you continue receiving our emails add us to your list of safe senders ” optimize the content of your emails maintain a balanced ratio of text and images avoid spam sensitive language, excessive exclamation marks, or use of all caps keep subject lines clear and informative report delivery issues to ticketmatic send us details of cases where emails are not received we’ll gladly investigate each situation to see if further action is needed promote the use of the ticketmatic app tickets are automatically displayed in the app, even when the buyer is offline this ensures customers are never dependent solely on email to access their tickets > learn more de voordelen van de ticketmatic app → see also the guide ticketmatic app