FAQ
Orders
How to automatically send tickets after modifying an order with an additional payment?
sometimes you may need to modify an existing order, resulting in a change to the amount due if the customer pays via emailed payment instructions, you must send updated instructions to enable the adjusted payment if you notice that no automatic email with the ticket link is sent after the additional payment is received, it may be because the order still has the delivery status “ changed after delivery ” why are the tickets not sent automatically? this is a safety measure to ensure that tickets are only sent once the full payment has been received fortunately, there is a simple way to make sure the tickets are still sent automatically after the additional payment how can i resolve this? situation you need to modify the order, send new payment instructions, and want the customer to receive the tickets automatically after payment make the necessary changes to the order and send the new payment instructions the delivery status will automatically change to “ changed after delivery ” change the delivery status to “ not delivered ” when the customer then pays for the order, the tickets will be sent automatically