What to do if you can no longer print?

are you having issues printing tickets via ticketmatic? follow the steps below to resolve the problem 1\ is your printer still working properly? first, check if you can download the ticket as a pdf and then print it does it work? then your printer is functioning correctly, and the issue is likely with the connection to the ticketmatic printclient does it not work? then there may be a problem with your printer settings in that case, contact your printer’s support service 2\ check if the printclient is properly installed ticketmatic uses a printclient extension in google chrome or mozilla firefox to automatically print tickets check if you have the latest extension see installing the print client docid\ vptoux6bocsarvn9vnwnv for the link to the ticketmatic extension restart your browser sometimes you need to completely close and restart your browser to activate the extension properly note the old and new versions of the extension must not be installed at the same time 3\ check the printclient in ticketmatic go to settings > printers in ticketmatic and check if the printclient is functioning correctly do you see an error message? then you need to reset it follow the steps under resetting the print client docid\ ffbau4j103z53r3smm da 4\ check print settings are your tickets printing but the layout or positioning is incorrect? then your printer parameters may be misconfigured see how to check and adjust them here setting printer parameters docid\ psuxru0yko2w3c7u0v3rx 5\ still having issues? can’t solve the problem using the steps above? feel free to contact us via support\@ticketmatic com