Installing the Print Client

how do i install the print client? ticketmatic offers a native print client to speed up the printing of tickets you can check if you have the print client installed by going to settings > printers installation the print client consists of two components a small helper application that communicates with printers a browser extension that connects the ticketmatic app to the helper application both components need to be installed separately installing the helper application use one of the installation guides below to install the helper application, depending on your operating system installation instructions for windows https //docs ticketmatic com/ref/windows the windows version should be windows 7 or above (8, 8 1, 10 or 11) 1\ download the printclient download printclient for windows https //downloads ticketmatic com/printclient/versions/11/printclient installer exe 2\ open the file double click the downloaded file ( printclient installer exe ) 3\ proceed with installation installation will begin automatically in the following window that appears, click yes 4\ all done! the printclient helper should now be installed and will be started automatically when needed i nstallation instructions for macos https //docs ticketmatic com/ref/macos 1\ download the printclient download printclient for macos https //downloads ticketmatic com/printclient/versions/11/printclient installer pkg 2\ open the file double click the downloaded file ( printclient installer pkg ) 3\ proceed with installation run through the installation wizard 4\ all done! the printclient helper should now be installed and will be started automatically when needed installing the browser extension the browser extension is available for google chrome and mozilla firefox you must use one of these browsers to be able to use the print client installing the print client extension in google chrome visit the chrome web store to install the extension ticketmatic extension on the chrome web store https //chromewebstore google com/detail/ticketmatic extension/bkljcmcgifdhniodmobffnokhmbenbhn click the "add to chrome" button to install the extension you may need to restart your browser afterwards (click here https //chromewebstore google com/detail/ticketmatic/gcopjigkafpedmglopheaiigjfmpemac for the older version of the extension) installing the print client extension in mozilla firefox visit mozilla addons to install the extension ticketmatic on mozilla addons https //addons mozilla org/en gb/firefox/addon/ticketmatic/ click the "add to firefox" button to install the extension you may need to restart your browser afterwards test the print client once the helper application and the browser extension are installed, restart your browser and go to settings > printers the print client should be detected and a list of printers should appear managed deployments the print client installer can be run in silent mode (for example for managed intune deployments) with the /s flag only one installation of the print client helper application is needed for all users the browser extension will locate the helper via registry keys (these are usually added by the installer) google chrome software\google\chrome\nativemessaginghosts\com ticketmatic printclient or software\wow6432node\google\chrome\nativemessaginghosts\com ticketmatic printclient ( more info https //developer chrome com/docs/apps/nativemessaging?hl=nl#native messaging host location ) mozilla firefox software\mozilla\nativemessaginghosts\com ticketmatic printclient ( more info https //developer mozilla org/en us/docs/mozilla/add ons/webextensions/native manifests#manifest location ) no additional permissions are needed the print client helper writes its data files in a user directory provisioning the extension each user must have the print client extension active in their browser google chrome google chrome has a mechanism to centrally provision extensions, called extensioninstallforcelist more information dev chromium org/administrators/policy list 3#extensioninstallforcelist https //dev chromium org/administrators/policy list 3#extensioninstallforcelist mozilla firefox information about provisioning extensions for mozilla firefox can be found here https //extensionworkshop com/documentation/enterprise/