It is not mandatory for a user to have the app installed at the time of purchase, but it is highly recommended. In communication to ticket buyers, it is best to clearly state that it is strongly advised to install the app in advance and log in.

Ticketmatic will record whether the user had the app installed at the time of purchase, and this information can be used for risk assessment. In case of doubt, it may then be decided to activate manual verification for the user.

When does the barcode become visible for Secure Smart Tickets?

Does a user need to have the app installed before they can buy tickets for a Secure Smart event?

How do I configure user tracking?

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