Why are tickets not visible in the app?

check the order the order containing the ticket must be confirmed and delivered if you modify an order by adding or removing tickets, the status will become modified after delivery don’t forget to set the order back to delivered if you want the tickets to be available in the app check the contact the ticket will appear in the app of the buyer of the order this is based on the email address make sure that the email address in the order matches the email address used to log in to the ticketmatic app also check if there are multiple contacts in your ticketmatic account with this email address if so, you can merge the contacts docid\ r4qmzi rvezpvdkmxgbrr is a customer registered via ticketmatic (for a customer environment) with a different email address linked to that account? in that case, the docid\ lvtjial9oqyzrztm m m6 may be associated with that email address instead of the contact email address check the delivery scenario the delivery scenario for the order must allow tickets to be shown in the app specifically, the field allow e tickets must have one of the following values e tickets and smart tickets , only smart tickets , only secure smart tickets tickets delivered with a delivery scenario where 'allow e tickets' is set to pdf & wallet will also appear in the app, but buyers will still first see the wallet ticket option after purchasing the tickets you can adjust this via settings > delivery scenarios check if the event is in the future a ticket is only shown if the end time of the event is in the future or up to 12 hours in the past for example, an event ending at 10 p m will be available in the wallet until 10 a m the next day after that, the event is moved to the event history , which the app user can access per organization once the tickets are loaded in the wallet, they are available offline this means the user does not need an internet connection at the entrance if the tickets were loaded in advance in the wallet