FAQ
Orders
What does the delivery status Delivery started mean?
the delivery status delivery started appears for orders where tickets are not delivered immediately after payment possible delivery scenarios include postal delivery, pickup at the box office on the evening of the event, and other similar cases from the moment the order is paid, it receives this status until the tickets are effectively printed or handed over manually changing the delivery status in an order the delivery status is automatically updated to delivered as soon as the tickets are printed you can also manually set the status to delivered via actions → change delivery status