The Ticketmatic App is the official wallet app for organizations working with Ticketmatic. The app is free and designed for your audience.

If you have an active Ticketmatic account, your organization will automatically appear in the Ticketmatic App.

The app is fully integrated into the Ticketmatic platform and offers many benefits for the customer. After purchase, tickets are immediately available, so the ticket buyer does not need to download or print anything. In addition, it provides security: tickets in the app are guaranteed to be valid, eliminating the risk of counterfeit tickets.

Setting up and Managing Secure Smart Tickets

Designing Emails

Ticketmatic App

Ticketmatic App Configuration

EN - Ticketmatic Documentation

Help center

Contacts

Orders

Events

Settings

Email marketing

Scanning & Printing

Reporting & analytics

Seating plans

Products, vouchers and bundles

Tutorials

Webinars

Database

Reference Manual (EN)

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Documentation Ticketmatic

How do you send a selection to an external email tool?

Which fields can I include when importing contacts?

How to set up a 1 + 1 promotion in ticketmatic?

How to sell a group ticket in ticketmatic?

How to give external users access to the sales dashboard?

How can I assign mobility codes to ticket buyers?

What to do during peak sales?

I can’t find a (paid) order in ticketmatic

When does Mollie automatically refund a bank transfer?

What does the delivery status Delivery started mean?

What to do if you can no longer print?

How to automatically send tickets after modifying an order with an additional payment?

Why do some customers not receive their tickets by email?

How do I replace an image?

What is the quick sales?

Is a Wi-Fi or mobile internet connection required for scanning?

How can I check if my scanner is connected to the internet?

How do I enable 2FA for my Ticketmatic user?

How can I print or forward individual tickets to the end customer?

Can I also send email campaigns to last-minute buyers?

E-mailmarketing

Why are tickets not visible in the app?

What are Secure Smart Tickets?

When does the barcode become visible for Secure Smart Tickets?

Does a user need to have the app installed before they can buy tickets for a Secure Smart event?