Ticketmatic App Configuration
Ticketmatic App Settings
Every organization has a personalized environment within the Ticketmatic App. You can customize both the appearance and functionalities of the app to meet your organization’s needs.
These adjustments can be made via Settings --> Mobile App
Layout
Name and Info
Under Settings, you can configure the following:
- Name: Set the name that will be visible for your organization. If you leave this field empty, the account name will automatically be used.
- Extra ticket information: Optionally, select ticket field definitions to display additional information with each ticket in the user's wallet.
For example, you can display extra information such as the start time or duration of the event. If you want to select a field that is not listed, please contact support.
Theme (Logo, Background, Colors)
Under Theme, you determine how your personalized environment will appear in the Ticketmatic App.
The preview on the right shows how it will look in the app.
Logo
The logo is used in multiple places:
- On the main screen of the app, where users see the list of available organizations and make a selection
- In the header of the personalized environment
Choose a logo and define the size for both the main screen and the header.
Background
Choose how the background of the personalized environment will look. Options include:
- A solid color: choose a color for the background and foreground
- A pattern: use the extensive pattern generator to create a beautiful background. Start with a preset and refine it. More information on the pattern generator
- An image: choose an image to use as the background. Ensure the bottom of the image blends smoothly with the chosen background color.
Colors
Choose colors for various elements of the personalized environment. Available styles:
- Light background: choose this style if you selected a light background previously. You can also select an accent color.
- Dark background: choose this style if you selected a dark background previously. You can also select an accent color.
- Advanced: in this style, you can select all colors in detail. The image below shows where each color is applied.
Fallback Image
In the app, an image is displayed for each event. You can set this image via the event content page.
Choose a fallback image to be used for events without a specific image.
Even if you frequently add specific images to events in Ticketmatic, it is still recommended to set a fallback image. For example, you could use an image of the venue or your logo.
Adding Extra Ticket and Event Information
Ticket Info
The Ticketmatic app wallet displays the following information per ticket by default:
- The barcode
- Name of the ticket holder
- Price type
- Seat description (for numbered events) or ticket type name (for unnumbered events)
Additionally, extra information fields can be displayed. See Ticketmatic App
This extra information is shown in the app under the "Ticket info" tab.
Event Info
On the ticket in the app, under "Info", you can add extra event details.
This can be done using the event fields Schedule or Content.
Use Markdown to format text in these fields.
The info will then be displayed as follows:
Event Location
Name, address, and info of the event location linked to the event are displayed. Based on the address, a map is also shown.
Markdown can again be used in the info field for formatting.
Other Settings
Besides app configuration, there are additional settings worth exploring, such as filters and reporting. It is also highly recommended to carefully review your delivery scenarios and clearly reference the app in the delivery email.
Filters and Reporting
For each contact, the last time the app was used is tracked. This allows you to easily create selections or reports on who is actively using the app.
To set up a filter or report, contact support.
Delivery Scenarios
The delivery scenario for the order must allow a ticket to be shown in the app. Specifically, the field "Allow e-tickets" must have one of the following values:
- E-tickets and smart tickets Tickets are available as a PDF and automatically delivered to the TM App Wallet.
- Smart tickets only Tickets are exclusively available in the TM App Wallet.
- Secure smart tickets only Tickets are only available in the TM App Wallet on a single device. The QR code refreshes every 30 seconds, making copying impossible.
- PDF and mobile Tickets are available as a PDF and automatically delivered to the TM App Wallet. They can also be downloaded to other wallet apps.
Order Emails: Referencing the TM App
It is useful to mention in the delivery email that tickets are available via the Ticketmatic App.
You can add a reference with download links to the App Store and the Play Store or to the info page. Contact support for assistance.
End users with general questions about the app can be referred to the public FAQ at https://docs.ticketmatic.com/app.