Privacy

Last Updated: 03/02/2024

Introduction:This Privacy Statement explains how Ticketmatic ("we", "us", "our") collects, uses, shares, and protects user information obtained through the Ticketmatic mobile application. We are committed to ensuring the privacy and protection of our users' data in compliance with the General Data Protection Regulation (GDPR).

Information Collection and Use:

As Data Controller:

  1. Personal Data Collection:
    • We collect only essential personal data directly from our users. This includes:
      • Email Address:
        For account login and user identification.
      • Limited Usage Data:
        To monitor app performance, prevent fraud, and diagnose bugs. This may include data such as app usage frequency, device type, and error logs.
    • The purpose of collecting this data is to provide and maintain our services, ensure security and integrity, and improve user experience.
  2. Use of Collected Data:
    • The collected data is used solely for the purposes outlined above. We are responsible for ensuring that this data is handled in compliance with GDPR and is used only for legitimate business purposes.

As Data Processor:

  1. Client Data Processing:
    • In our role as a data processor, we handle data provided by our clients (organizations). This may include information about the clients' customers or operations.
    • As a processor, we do not own this data but process it on behalf of our clients in accordance with their instructions and under their control.
  2. Responsibilities and Compliance:
    • We are committed to ensuring the security and integrity of the processed data, adhering to the guidelines and instructions provided by our clients.
    • Our processing activities are governed by data processing agreements that align with GDPR requirements, ensuring that all data is handled responsibly and lawfully.
  3. Data Security Measures:
    • We implement robust security measures to protect both the data we control and the data we process. This includes encryption, access controls, and regular security audits.

Data Sharing and Disclosure:

  1. Third Parties:
    We do not share your personal data with third parties except as necessary to provide our services or as required by law.
  2. Legal Requirements:
    We may disclose your data if required by law or in response to valid requests by public authorities.

Data Security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Your Data Protection Rights:

  1. Access and Control:
    You have the right to access, update, or delete the information we have on you.
  2. Consent Withdrawal:
    You have the right to withdraw your consent at any time where we rely on your consent to process your personal data.
  3. Complaints:
    You have the right to lodge a complaint with a Data Protection Authority about our collection and use of your personal data.

International Data Transfers: Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Children's Privacy: Our app does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16.

Changes to This Privacy Statement: We may update our Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page.

Contact Us: If you have any questions about this Privacy Statement, please contact us at [email protected].

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