Documentation Ticketmatic
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Reporting & analytics
Accurate reporting by accounting
which reports can you use to correctly record your sales? financial reporting in ticketmatic is based on two main types of reports the cash register report and the financial overview the cash register report is usually checked daily to ensure that box office income matches the payments recorded in ticketmatic online payments are automated and usually do not require verification if all registered payments in ticketmatic are correct, the financial overview report can be used to book revenue per period (and for example per event) in the accounting there are also other elements such as vouchers, benefit cards, etc , which require specific reporting for correct accounting reporting is often customized per account, so it is possible that you will not see exactly the same data as described below cash register report the cash register report is used to check daily cash income this is essential to ensure that the payments recorded in ticketmatic match reality the cash register report shows the amount received per user and per payment method the income/expenses recorded in the report must therefore match the income/expenses in the physical cash register financial overview in a period the financial overview is used to book ticketmatic revenue in accounting and consists of two main sections in the first section, receipts are listed by payment method for the selected period these are grouped into three types internal (e g cash, bancontact, ) psp (mollie, ogone, … ) voucher (gift cards) in the next sections, these receipts are broken down by the different elements to which these receipts apply receipts per event receipts per product (voucher, benefit card, bundle, ) order fees suspense account the suspense account section contains the sum of all bookings to the suspense account in the selected period the total receipts per payment method must always equal the total receipts per event, receipts per product, order fees, and the suspense account if you need more detail on the suspense account, a specific report can be provided listing the orders and amounts in the suspense account for a selected period sometimes, receipts from the previous year ( e g 2018 ) for events of the current year (e g 2019 ) are recorded differently for this, there is also a report available sales period 1 for events in period 2 difference between turnover and payouts depending on the chosen psp (ingenico, mollie, ) , amounts are paid out monthly, weekly, or daily it is possible that psp fees are already deducted from the amount paid out the psp can always provide more detail about the payout (for example, whether fees have been withheld) this allows you to record the payout correctly depending on the customer's payment methods (credit card vs bancontact, for example), different payment terms may apply, so a payment from a customer on day 1 may only appear in the account much later it is also possible that a customer's payment is paid out in several installments because an order in ticketmatic may contain tickets for multiple events, and payments can be paid out at different times and in several installments, it is not practical to split psp payouts per event that is why it is important to use the turnover reported by ticketmatic, as this reflects the correct turnover for a period (and for example per event)