Why is the suspense account important and how do I get orders out of the suspense account?

Orders that are on the suspense account are not (or no longer) fully paid or overpaid orders. The payments associated with these orders cannot be linked to events and/or products.

It is therefore important to regularly review these orders and ensure that they are fully paid. If this is not done, accounting will not be able to allocate these payments per event.

Below you can find more information about ticketmatic’s internal accounting and the purpose of the suspense account.

Ticketmatic has a powerful system for allocating revenue through the sales log. The entries in the sales log ensure that financial reporting for a given period will always give the same result. This is ticketmatic’s internal accounting.

The operation of the sales log ensures that, as soon as an order is fully paid, the income is booked to the correct events and/or products. As long as an order still has an outstanding balance, the payments on this order are booked to the suspense account. It is not possible to correctly allocate partial payments on an order to the correct events and/or products within the order.

With a few examples, the operation of the sales log (and thus the suspense account) will be explained.

In this example, one ticket is purchased and paid for. In this case, the revenue is booked directly to the correct event in the sales log. This example shows how most orders are processed.

In this case, this order is not on the suspense account.

In this example, two tickets are sold for two events and are paid for. At a later time, the customer comes to the box office to have one ticket refunded.

At this point, the order is correct (and therefore not on the suspense account) and the payment is correctly distributed across the two events.

If the financial reporting is done between step 6 and 7, an amount of 13 euros will appear on the suspense account. It is important to note that even at a later moment, it is possible to choose to execute the financial reporting between step 6 and 7. All operations in the sales log are recorded with a timestamp.