Managing users

how do i add new users and what access rights can i assign to them? adding users you can add new users by clicking on settings > users don’t see users in the dropdown? then you do not have the rights to add users please contact your account administrator or support next, click the add user button in the next screen, you will define the email address and the access level after that, the new user will receive an invitation to access the account if the email address is already known as a ticketmatic user, the user will receive an invitation to gain access and will need to log in for a new user, they will first need to set up their name and login details once the user is active, the invitation link will no longer work from that moment, the user can log in via https //apps ticketmatic com/ password policy ticketmatic requires each user to use a strong password ticketmatic will score each password using following rules a lower case character a z is 1 point a digit or upper case character is 2 points a symbol is 3 points a password should at least get a score of 16 to be considered strong assigning access levels to users below is an overview of all available access levels system administrator profile intented for ticketingexperts at ticketmatic account administrator administrator profile for the ticketing manager (and optionally their backup) who fully manages ticketmatic within your organization this profile provides full access to all account settings boxoffice administrator (manager) profile intended for the ticketing manager / front desk employee (and potentially their backup) with much more limited configuration rights than the account administrator as soon as this person is involved in the configuration, it is recommended to choose an account administrator profile this profile allows you to manage the most important basic functions regarding the sale and management of events view, add, and modify contacts view, add, and modify orders view, add, and modify events configure pricing settings scan tickets with the app boxoffice worker (staff) profile intended for a ticketing agent / front desk manager whose main tasks consist of ticket sales, order management, and contact management no configuration actions are possible with this profile however, the employee can view, add, and modify contacts view, add, and modify orders view events scan tickets with the app box office limited worker profile for someone who works in the ticketing system only sporadically and can only perform basic tasks with limited rights, such as a temporary employee, intern, or someone who helps out occasionally the employee can view, add, and modify contacts, with these restrictions cannot export lists customer statistics are not visible view, add, and modify orders, with these restrictions cannot sell price types in the vip or free categories cannot perform refunds only fully paid orders can be printed cannot modify delivered orders cannot download and/or export reports sales statistics are not visible view events scan tickets with the app designer profile intended for, for example, a communications officer with knowledge of html and css who can customize the layout of various templates, but is not involved in sales or event management this profile provides access to all settings within the “communication and design” menu content and design documents ticket templates email templates online sales design resource management (assets like images and fonts) external sales profile intended for external users (production houses, promoters, or other partners) acting as an external sales channel for specific events the user can sell tickets and print fully paid orders the user cannot modify or delete orders or payments and cannot scan tickets with the app docid\ v6brzhuyl9e48cazwcy07 external dashboard profile intended for external users (booking agencies, producers, promoters, or other partners) with whom the sales status of specific events is shared when they log in, they only see the sales dashboard for the events for which they have been specifically granted access this user can view the current total status of sold, reserved, and blocked tickets in figures and graphs the user cannot access personal data of ticket holders and cannot scan tickets with the app https //docs ticketmatic com/en/sales dashboard custom this allows you to configure access rights yourself by selecting the allowed options for email campaigns, contact management, sales management, access control, account management and the management of templates for documents, tickets, and emails