Ticket delivery
Ticketmatic supports automatic online delivery of tickets where tickets are delivered by e-mail or as mobile tickets. In addition, Ticketmatic also supports manual delivery workflows like delivery by physical mail.
You configure the delivery options available by setting up delivery scenarios. A delivery scenario defines how an order will be delivered. For each sales channel you can configure which delivery scenarios are available. Some examples of delivery scenarios are: Print at home, Send by mail, Retrieve at desk.
Delivery scenarios are managed in the Settings app.
Set up a delivery scenario
- Click the Add button
- Fill in a name for the delivery scenario and an optional description. The description is visible for buyers and allows them to select the most appropriate delivery scenario
- Select the delivery scenario trigger:
- If you select Manual, the delivery status will not update automatically.
- If you select Payment, the delivery status will update automatically once the order is completely paid.
- If you select Confirmation, the delivery status will update once the order is confirmed, even when the payment is not completed yet.
- If you chose Payment or Confirmation as delivery scenario trigger, you can select the desired Delivery status after trigger:
- If you select Delivered, you can optionally select the mail template to use for delivering the tickets. The e-mail can be fully custimized. More info on setting up order mails
- If you select Delivery started, you can optionally select mail templates to use for both announcing the delivery and for the actual delivery.
- If you want to deliver the tickets automatically:
- Include the links to the actual tickets in the e-mail template you selected in step 4.
- Set the Allow e-tickets field to PDF & Mobile to allow the user to download tickets from the order detail page after order confirmation.
- If you do not want to deliver the tickets automatically:
- Only include delivery information in the e-mail template selected in step 4. For example "Your tickets will be delivered by regular mail."
- Set the Allow e-tickets field to No
- Decide whether a physical address is required for the delivery scenario. If set, the customer will need to enter a valid delivery address for the order when selecting this delivery scenario.
- Decide for which sales channels the delivery scenario is available. A custom availability script can further refine when the delivery scenario is available. More info on creating availability scripts
Fee
An order fee can defined for a delivery scenario: this fee will automatically be added to the order when the delivery scenario is selected.
“Allow e-tickets” options
In the “Allow e-tickets” field, you have the following options:
- No: nothing is delivered digitally
- PDF: you can only download your tickets as a PDF
- PDF & Mobile: you can download your tickets as a PDF and add them to all wallet apps (including the TM app)
- E-tickets & smart tickets (preference for e-tickets): you can download your tickets as a PDF and download them to the TM app (not to other wallet apps)
- Smart tickets only: your tickets are only delivered in the TM app
- Secure smart tickets only: your tickets are only delivered in the TM app and are secured through automatic refreshing.