Ticket delivery

ticketmatic supports automatic online delivery of tickets where tickets are delivered by e mail or as mobile tickets in addition, ticketmatic also supports manual delivery workflows like delivery by physical mail you configure the delivery options available by setting up delivery scenarios a delivery scenario defines how an order will be delivered for each sales channel you can configure which delivery scenarios are available some examples of delivery scenarios are print at home , send by mail , retrieve at desk delivery scenarios are managed in the settings app set up a delivery scenario click the add button fill in a name for the delivery scenario and an optional description the description is visible for buyers and allows them to select the most appropriate delivery scenario select the delivery scenario trigger if you select manual , the delivery status will not update automatically if you select payment , the delivery status will update automatically once the order is completely paid if you select confirmation , the delivery status will update once the order is confirmed, even when the payment is not completed yet if you chose payment or confirmation as delivery scenario trigger, you can select the desired delivery status after trigger if you select delivered , you can optionally select the mail template to use for delivering the tickets the e mail can be fully custimized docid\ cwb pdcptbfugtnkikojs if you select delivery started , you can optionally select mail templates to use for both announcing the delivery and for the actual delivery if you want to deliver the tickets automatically include the links to the actual tickets in the e mail template you selected in step 4 set the allow e tickets field to pdf & mobile to allow the user to download tickets from the order detail page after order confirmation if you do not want to deliver the tickets automatically only include delivery information in the e mail template selected in step 4 for example "your tickets will be delivered by regular mail " set the allow e tickets field to no decide whether a physical address is required for the delivery scenario if set, the customer will need to enter a valid delivery address for the order when selecting this delivery scenario decide for which sales channels the delivery scenario is available a custom availability script can further refine when the delivery scenario is available docid 1pi6ql7ecem9bryn4dbvv fee an order fee can defined for a delivery scenario this fee will automatically be added to the order when the delivery scenario is selected