Viewing ticket history

How can I see what happened with a ticket?

In ticketmatic, you can view the history of a specific ticket or seat. This can be done either from the seating plan of a performance or directly from the order.

Go to the event’s seating plan and click on the seat for which you want to view the history.

The ticket history for that seat will then be displayed.

For sold seats, first open the relevant order. Then select the ticket and use Actions to open its history.

The following actions may appear in the ticket history:



Sometimes you see icons with green or orange envelopes in an order:

These icons appear when changes were being made to a few tickets in the order and not all tickets have been deliverd by e-mail yet. On the right, under Payment & delivery - Delivery status, you will see the message 'Changed after delivery'.

If all tickets in the order have of have not been delivered, you will not see these icons.